Precision Service for Tactical Professionals

At Benchmade Store, we stand behind the quality and precision of every automatic knife, multi-tool, and tactical gear we sell. Just as our products are built to meet the highest standards of performance, our returns and exchanges process is designed with the same level of precision and reliability our customers expect.

Return & Exchange Timeframe

15-Day Return Window: You may return or exchange most items within 15 days of receiving your order.

Return Conditions

To be eligible for return or exchange, items must meet the following conditions:

  • Item must be in original, unused condition
  • All original packaging and tags must be intact
  • Product must be in resalable condition
  • Proof of purchase (order number) required
  • Return process initiated within 15 days of delivery

Non-Returnable Items

Due to safety and legal considerations, the following items cannot be returned or exchanged:

  • Automatic Knives (all brands including Benchmade Auto, Boker Auto, California Legal Auto, Hogue Auto)
  • Assisted Opening Knives (Benchmade Assisted, Case Assisted, CRKT Assisted, Gerber Assisted, HTM Knives Assisted)
  • Any product that has been used, sharpened, or modified
  • Items with broken seals or tampered packaging

These restrictions are in place to ensure compliance with safety standards and maintain product integrity for all our customers.

Return & Exchange Process

Step 1: Request Authorization

Contact our customer support team at [email protected] with your return/exchange request. Include the following information in your email:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Benchmade Store Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
• Order Number: [Your Order Number]
• Order Date: [Date of Order]
• Product(s) for Return: [Product Name(s)]
• Reason for Return: [Please specify reason]

For exchanges, please specify replacement product: [Replacement Product Name]

I confirm that the item(s) are in original, unused condition with all packaging intact.

Thank you,
[Your Full Name]

Step 2: Receive Authorization & Instructions

Within 2-4 business hours, you’ll receive:

  • Return authorization number
  • Shipping instructions and return address
  • Pre-paid shipping label (if applicable)

Step 3: Ship Your Return

Package the item securely with all original packaging and include:

  • Return authorization number clearly visible
  • Copy of your order confirmation
  • Original packaging materials

Refund Processing

Refund Timeline & Methods

Processing Time: 3-5 business days after we receive and inspect your return

Refund Method: Refunds are issued to your original payment method:

  • Visa, MasterCard, JCB: 3-5 business days to process
  • PayPal: 2-3 business days to process

Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Exchange Process

For eligible exchanges:

  • Same product in different configuration: Processed immediately
  • Different product: Price difference will be refunded or charged accordingly
  • Exchange shipping: Customer responsible for return shipping, we cover new item shipping

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage/defect
  • We’ll arrange expedited replacement at no cost to you
  • Return shipping for defective items is always free

Need Assistance?

Our tactical support team is ready to assist you:

Email: [email protected]

Response Time: Typically within 2-4 business hours

Business Address:
Benchmade Store
4147 Hill Croft Farm Road
Sacramento, CA 95814
United States

At Benchmade Store, we’re committed to ensuring your complete satisfaction with the same precision and reliability we build into every tool we offer. Your trust is our most valuable asset.