Term and Conditions

1. Introduction

Welcome to Benchmade Store. These Terms and Conditions govern your use of our website campingknifeshop.com and all purchases made through our platform. By accessing our site and making purchases, you agree to be bound by these terms.

Benchmade Store specializes in providing precision tactical equipment including automatic knives, multi-tools, and outdoor gear to professional users and enthusiasts who demand the highest standards of quality and performance.

2. User Obligations and Responsibilities

2.1 Age and Legal Compliance

• You must be at least 18 years old to purchase from our store
• You are responsible for understanding and complying with all local, state, and federal laws regarding the possession and use of our products in your area
• International customers are responsible for any customs duties, taxes, or import restrictions

2.2 Account Security

• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Provide accurate and complete information during checkout

2.3 Prohibited Activities

• Misuse of products for illegal purposes
• Reselling products in violation of local laws
• Attempting to circumvent our security measures
• Providing false information during purchase

3. Products and Services Description

3.1 Product Categories

• Automatic Knives: Benchmade Auto, Boker Auto, California Legal Auto, Hogue Auto
• Assisted Opening Knives: Benchmade Assisted, Case Assisted, CRKT Assisted, Gerber Assisted, HTM Knives Assisted
• Multi-Tools: Boker Multi-Tools, CRKT Multi-Tools, Gerber Multi-Tools
• Specialty Tools: Gerber Armbar, Gerber Center-Drive, Gerber Dime, Gerber Prybrid, Gerber Stake Out
• Additional Categories: Axes & Hatchets, Beads & Lanyards

3.2 Quality Assurance

All products are manufactured to meet the highest standards of performance and reliability. Each item undergoes quality control to ensure it meets our precision requirements.

4. Order and Payment Terms

4.1 Order Processing

• Orders are processed within 1-2 business days after payment confirmation
• Weekend and holiday orders are processed the next business day
• We reserve the right to cancel any order that violates our policies or local laws

4.2 Shipping Information

Shipping Restrictions: We ship globally except for certain Asian countries and remote areas. Delivery times are estimates and may vary based on destination and customs processing.

4.3 Payment Methods

• Visa
• MasterCard
• JCB
• PayPal

4.4 Pricing and Taxes

• All prices are in US Dollars
• Customers are responsible for any applicable taxes, duties, or import fees
• We reserve the right to adjust prices due to market conditions or supplier changes

5. Returns and Exchanges

5.1 Return Timeframe

15-day return window from the date of delivery for eligible items.

5.2 Return Conditions

• Item must be in original, unused condition
• All original packaging and tags must be intact
• Product must be in resalable condition
• Proof of purchase (order number) required
• Return process must be initiated within 15 days of delivery

5.3 Non-Returnable Items

5.4 Return Process

1. Contact customer support at [email protected] for authorization
2. Receive return authorization and instructions within 2-4 business hours
3. Ship items with all original packaging and return authorization number

5.5 Refund Processing

• Refunds processed within 3-5 business days after we receive and inspect returns
• Original shipping fees are non-refundable
• Return shipping costs are customer responsibility unless due to our error

5.6 Damaged or Defective Items

• Contact us within 48 hours of delivery
• Provide photos of damage/defect
• Expedited replacement arranged at no cost
• Return shipping for defective items is always free

6. Intellectual Property

6.1 Copyright and Trademarks

• All website content, logos, and product images are property of Benchmade Store or our suppliers
• Product names and brands are trademarks of their respective owners
• Unauthorized use of our intellectual property is prohibited

6.2 License to Use

We grant you a limited license to access and make personal use of our website. This license does not include any resale or commercial use of our site or its contents.

7. Limitation of Liability

7.1 Product Use

Benchmade Store is not liable for:

• Improper use or handling of our products
• Consequences of product misuse or illegal activities
• Personal injury or property damage resulting from product use

7.2 Website Operations

• We are not liable for temporary website unavailability
• We reserve the right to modify or discontinue services
• Maximum liability is limited to the purchase price of products

7.3 Force Majeure

We are not responsible for delays or failures in performance resulting from acts beyond our reasonable control, including natural disasters, war, terrorism, and government restrictions.

8. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to our data practices as described in our Privacy Policy.

9. Governing Law and Dispute Resolution

• These terms are governed by the laws of California, United States
• Disputes will be resolved in the courts of Sacramento County, California
• We encourage customers to contact us directly to resolve issues before pursuing legal action

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.